Refund Policy
At Mise Living, we believe in the intentional placement of objects that resonate with your home. If a piece does not align with your space as intended, we are here to assist with a thoughtful return and refund process.
Returns & Eligibility
You have 14 days from the date of delivery to request a return for standard, non-custom items. Items must be unused, unwashed, and in their original packaging. Return shipping costs are the responsibility of the customer in all cases, unless the item arrived damaged or was incorrectly supplied. This cost is non-refundable.
Non-Returnable Items
Certain items cannot be returned due to their made-to-specification nature. This includes all custom roller blinds, venetian blinds, vertical blinds, commissioned wood pieces, and any item made to a customer's exact dimensions or brief. These items are non-returnable unless they arrive damaged or incorrect. Gift cards and items purchased during seasonal sales are also non-returnable. Gift items can only be exchanged for store credit, or the original purchaser can request a refund.
CHANGE OF MIND RETURNS
If you change your mind on a standard, non-custom item, you may request a return within 14 days of delivery. The item must be unused, unwashed, and in its original packaging. Return shipping costs are the responsibility of the customer. Custom or made-to-specification items are not eligible for change of mind returns.
The Return Process
- Contact euan@miseliving.co.za with your order number, photos of the item, and a brief description of the issue to request a return authorisation. A return address will be provided upon authorisation of your return request.
Inspection & Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original method of payment within 7–10 business days. Return shipping costs are the responsibility of the customer in all cases, unless the item arrived damaged or was incorrectly supplied. This cost is non-refundable.
Exchanges
We only replace items if they are defective or damaged during transit. If you need to exchange a defective piece for the same item, please send us an email with photographic evidence of the damage.
NATURAL WOOD VARIATION
All wood pieces sold through Mise Living are made from solid timber. Natural variation in grain, tone, and finish is an inherent characteristic of the material — no two pieces are identical. This variation is not a defect and does not constitute grounds for return or exchange. If you have questions about a specific piece before purchasing, please contact us at euan@miseliving.co.za.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.
Questions?
For all inquiries regarding our Refund Policy, please reach out to us at euan@miseliving.com or +27 71 066 7710.